Who is entered as Owner-C and Admin-C for domains?
The respective customer is always entered as Owner-C and Admin-C for a domain.
When is the web space package activated?
A webspace package is always activated immediately after a check by an employee.
How does the domain transfer work?
Depending on the domain extension, the domain transfer guidelines are different. For the domain extensions COM, NET, ORG, INFO, BIZ, CH and DE, for example, there is an AUTH code that has to be requested from the respective registry or the previous provider. With the help of the AUTH code, the domain transfer can then be carried out via an order or directly via our customer support.
Can I transfer a domain externally?
Yes, in this case we will inform you about our server IP address where you have to connect the domain in order to use our service.
How many domains can I connect externally?
We do not set any limit here. You can add as many external domains as you like to the web hosting package, as long as the number of domains is within a moderate range (10-20 domains).
How can I get an individual offer?
We will be happy to create an offer tailored to your needs. To do so, simply send us an e-mail/ticket with the required information, which we will reply to within 24 hours.
What is the maximum number of clients on one server system?
In order to enable an optimal performance of the website, we constantly pay attention to the lowest possible server load. Therefore, depending on the server hardware, only between 80 - 110 customers are operated on one server.
For how many visitors is the web hosting package suitable?
We calculate with our web hosting packages with a maximum simultaneous visitor quantity of 500 to 1000 visitors. Should this amount already lead to performance problems for other customers due to the PHP/MySQL queries involved, we will contact you to work out a suitable individual solution.
Which management interface is used?
We use the administration interface Plesk. This offers our customers an optimal range of functions for the administration of the web hosting packages.
Is an SSL certificate possible?
Yes, it is possible for you to obtain an SSL certificate externally and include it in the web hosting package. Alternatively, we can issue you with your own SSL certificate.
Is it possible to use an external mail server?
Yes, but for this you need to contact our customer support directly so that they can configure the DNS settings appropriately for you.